OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
295 ratings and 142 comments received in the last 90 days.
21 April 2024
The Sales Manager Ryan White is professional, with good customer skills. Once again the business of trading in my car for a new model was conducted smoothly. The hand over of my new car was conducted in a professional and friendly manner by Danielle.
Response from JKC
Thank you for your kind & positive feedback with regard to Ryan & Danielle...2 highly valued members of our team who always take pride in delivering a 5 Star Service! Niall MacFlynn - Head of Business
14 April 2024
Niall MacFlynn is a gentleman. Prepared to deal sensibly and logically. Charming and relaxed. Great service. Danielle was fabulous at showing me my new car. Many thanks.
Response from JKC
Thank you! Your kind words are very much appreciated. It's always a pleasure to do business with you! Niall MacFlynn - Head of Business
03 April 2024
sales team kept me informed and up to date, very satisfied and would be happy to deal with again.
Response from JKC
Delighted to hear the team looked after you well! Thank you for your positive feedback. Niall MacFlynn - Head of Business
30 March 2024
Friendly, helpful staff. Very welcoming atmosphere. Pleasing showroom. The salesman Aaron was pleasant, informative and knowledgeable as was the person doing the demonstration of the car's equipment.
Response from JKC
Delighted to receive your kind & positive feedback, especially with regards to Aaron - a highly valued member of our team who really knows how to look after the customer! Niall MacFlynn - Head of Business
29 March 2024
Rees Murphy was first class from start 2 finish
Response from JKC
Your kind words regarding Rees are very much appreciated...thank you! Niall MacFlynn - Head of Business
23 March 2024
The staff were all so knowledgeable, pleasant and friendly especially Cara Barnes who from speaking to her initially and right through the whole process of buying our first BMW car with her made it all so simple and easy for us.
Response from JKC
Your kind & positive feedback is very much appreciated. Delighted to hear that Cara delivered a 5 Star Customer Experience...welcome to JKC! Niall MacFlynn - Head of Business
21 March 2024
Such a friendly and nice group of people who treat you as an individual
Response from JKC
Your kind words regarding our team are very much appreciated...thank you! Niall MacFlynn - Head of Business
16 March 2024
The handover was very easy and all of the new additions explained
Response from JKC
Delighted to hear you had a great experience and the team looked after you well! Niall MacFlynn - Head of Business
11 March 2024
Ordering and delivery was carried out efficiently and I was kept informed about progress of order.
Response from JKC
Pleased to hear the team kept you fully updated from order to delivery! Niall MacFlynn - Head of Business
24 April 2024
They did their job well
Response from JKC
That's great to hear...thank you! Niall MacFlynn - Head of Business
23 April 2024
the driver service is fantastic and makes it so much easier to find the time to book the car in for work/service needs
Response from JKC
Delighted to hear you found our collection & delivery service really convenient! Niall MacFlynn - Head of Business
23 April 2024
Everything went smoothly
Response from JKC
I'm very pleased to hear that...thank you for your feedback! Niall MacFlynn - Head of Business
22 April 2024
Again. Good service.
Response from JKC
Thank you! Niall MacFlynn - Head of Business
22 April 2024
As always I was very pleased with the care and attention to detail given. I was kept fully informed during the service of what work was necessary.
Response from JKC
Delighted to hear the team are consistently looking after you well! Niall MacFlynn - Head of Business
21 April 2024
excellent service---service manager was well informed
Response from JKC
Thank you for your kind words! Niall MacFlynn - Head of Business
20 April 2024
Work well done
Response from JKC
I'm pleased to hear that...thank you! Niall MacFlynn - Head of Business
19 April 2024
Everything was excellent
Response from JKC
That's great to hear...thank you! Niall MacFlynn - Head of Business
19 April 2024
Fantastic service
Response from JKC
Thank you! Niall MacFlynn - Head of Business
16 April 2024
No hassle
Response from JKC
That's what we like to hear...thank you! Niall MacFlynn - Head of Business
24 April 2024
I received a personal demonstration of all features on my new vehicle. Was my first time to go all electric and have no issues
Response from JKC
Great to hear the team looked after you so well and provided you with all the information you need to begin your electric journey...happy motoring! Niall MacFlynn - Head of Business